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How to connect

 
 
 
 
 
 
 
 
 How to buy a session?
 
There are 3 ways of buying a session:
  • I am an SFR subscriber
  • I am an SFR WiFi subscriber
  • I am not an SFR subscriber
I am an SFR subscriber
  • I can get a session by dialing  on my mobile (, free call).
  • I then select a session and receive my access codes by Text messaging. The cost of my session will be billed directly by SFR on my next bill.
  • I connect on one of SFR or its partners' hotspot in France
  • I can get a session on "on your bill SFR" which will be charged on your mobile phone bill.
  • I buy my session on line by credit card.
 
I am an SFR WiFi subscriber
  • I don't need to buy a session if my subscription includes WiFi. My login is my telephone number and my password is my personal code.
  • If I have forgotten my login and password I can retreive them by clicking on "SFR WiFi subscribers, recover your password" directly on the hotspot portal or by calling the SFR WiFi customer service.
 
I am not an SFR subscriber
  • I can buy a pre-paid session card at the reception of the hotspot or directly by credit card on the homepage of the hotspot. These sessions can be used in SFR hotspots and in the train stations with WiFi coverage only.
 
 
 How to get a WiFi Cité session?
 
To receive a session which is available for 1 month freely until 21 September, 2008:
  • In the login area, click on "Get your access codes" to have your login details sent straight to your mobile phone
  • Enter your mobile number in the area provided
  • Click on "Get your access codes" and wait until you receive your codes (login and password) on your mobile phone.

From September 22, 2008, the access will become paying for certain services and will remain free for the municipal information and certain sites of local or cultural interest.

 

  • 1 hour** available 24 hours : 3 euros
  • 24 hours** available 1 week : 5 euros
  • 1 week of unlimited connexion*** : 10 euros
  • 1 month of unlimited connexion *** : 16 euros

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 How to connect?
 
I am in an SFR WiFi hotspot
  • I check that my laptop or personal digital assistant (PDA) is WiFi enabled and correctly configured
  • I launch my Internet browser,
  • I enter my access codes (login and password) in the authentication zone,
  • I read and validate our General Terms of Use and click on OK,

I am connected!

For more information, download the SFR WiFi Service Connection Guide.
 
 
 
I am in a hotspot covered by one of SFR's partners
  • I check that my laptop or personal digital assistant (PDA) is WiFi enabled and correctly configured
  • I launch my Internet browser,
  • I select SFR in the menu,
  • I enter my access codes (login and password) in the authentication zone and click on OK,
     

I am connected!

For more information, download the Connection Guide for SFR subscribers on Orange hotspots

 
I am in city covered by SFR WiFi Cité Service
 
  • Make sure that you are in a WiFi coverage area and check that your laptop is WiFi-enabled
  • Run your Internet browser and go to the hotspot home page (automatic connection with Windows XP)
  • Enter your access codes (login and password) in the authentification zone, read and accept the conditions of use and click on "Connect"
 
 
 
How to log off ?

To log off and not to lose your credit, please don't forget to :

  • Deactivate your pop-up bloqueur,
  • Don't close the information pop-up during your navigation !
  • Click on the button "log off" before shut downing your Internet session.
  • To launch the pop-up, seize the following address : wifi.hotspot.sfr.fr/do/wifi/session


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 I can't seem to get connected - do I need to make any specific settings?
 
 
If you have Windows XP
 
Click on Start/(Parameters)/Network connections
Open the wireless internet connections "Wi-Fi" to be used
 
General sheet:
 
Double-click on Internet Protocol Properties (TCP/IP) and check:
    - Obtain an IP adress automatically
    - Obtain the adresses of the DNS servers automatically
 
Wireless Network Configuration sheet:
 
Please check "Use Windows to configurate wireless network"
 
If SFR WiFi does not appear in the available network list, click on "Add"
 
Enter the "SFR WiFi" SSID (respecting the capital and lower-case letters) and uncheck:
    - WEP encryption
    - Shared mode authentification
    - Peer-to-peer network (ad hoc mode)
 
SFR WiFi appears in the available network list:
In the "Favorite network" zone, place SFR WiFi in first position among available networks.
 
Please verify in "Advanced Parameters" that the followinf box is checked :
    - Any available network
 
 
If you have Windows 2000
 
Click on Start/(Parameters)/Network connections
Open the wireless internet connections "Wi-Fi" to be used
 
General sheet:
 
Select Internet Protocol Properties (TCP/IP) and click on "Properties":
    - Obtain an IP adress automatically
    - Obtain the adresses of the DNS servers automatically
 
Start/Programs Menu:
 
Open WiFi equipment's utility program
Please check "Use Windows to configurate wireless network"
 
If SFR WiFi does not appear in the available network list, click on "Add"
 
Enter the "SFR WiFi" SSID (respecting the capital and lower-case letters)
 
SFR WiFi appears in the available network list.
In the "Favorite network" zone, place SFR WiFi in first position
 
Please verify in "Advanced Parameters" that the followinf box is checked :
    - Any available network
 
 
 
 
  How do I activate my Company VPN*?
 
Once I have identified myself by entering my SFR WiFi user name and password, I can access my company network by activating my VPN software. This is normally accessible from the network management file (Start > Settings > Networks in Windows). Once my VPN is established, I am connected in the same way as if I was in my office.
 
If you have any problems activating your VPN, please contact your company's office applications department.
  
  
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> Terms and conditions of use of SFR WiFi Cité Service
 


(*) Certain VPNs may not operate on WiFi type networks
 
(**) The session periods can be divided up. You can use your session in several stages during the validity period. For example, a one-month session that starts at 3.20 PM on December 7, 2007 will end at 3.20 PM on January 7, 2008. The SFR WiFi Service session must be used before the expiry date stated.

(***) : Unlimited connexion : Once your session was consumed, it ends automatically at the end of its duration (ex: a session of a week of unlimited connection begun on Monday, October 6th at 5 pm ends on Monday, October 13th at 5 pm).

® Windows is a registered trademark of Microsoft





FAQ

WiFi assistance (1)
 
06 1200 WiFi
06 1200 9434
 
(1) Telephone hotline open Monday-Friday: 8am-10pm, Saturday: 9am-6pm. Closed on Sunday and public holidays.
 
Cost of a call to a SFR mobile in metropolitan France.