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Necessary equipment


 
 
 
 
 
 
 
 

 
 Which devices can I use to connect to the SFR WiFi Service?

To access wireless broadband Internet services in a place covered by the SFR WiFi Service, I need a laptop computer or a PDA fitted with a WiFi network card (e.g. Netgear®, D link®, etc) or a WiFi module built into my terminal (e.g. Centrino®).
 
Whether my WiFi modem is external (network card) or built-in, it must be compatible with IEEE standard 802.11b/g (IEEE: Institute of Electrical and Electronics Engineers).
 
 
   
 Which configurations are supported by the SFR WiFi Service?
 
The SFR WiFi Service is optimised for laptops operating under Windows® 2000 and Windows® XP using Internet Explorer 4.0 or above or Netscape 4.0 or above.
 
 
 
 Can I use my Apple® computer?
 
Yes, if my Apple® computer is fitted with a WiFi card or built-in modem compatible with IEEE standard 802.11b/g.
 
Note: you must be able to use all WiFi distribution channels for certain French networks. If you have problems connecting in certain hotspots, please contact your Apple® support service. 
 
 
 Where can I buy a WiFi network card for my laptop?
 
If my computer belongs to a company, I should contact the office applications department to find out which cards are validated for my company's computers.
 
WiFi network cards are available from IT retailers. When you purchase your WiFi network card, check with the shop that it is compatible with IEEE standard 802.11b/g (IEEE: Institute of Electrical and Electronics Engineers).
 
 
   
 Do I need specific software to connect to the SFR WiFi Service?
 
No, no additional software is needed if my computer is fitted with a WiFi modem (network card or built-in module) and an Internet browser (e.g. Internet Explorer).
 
 
   
 Do I need specific settings to connect?
 
If you have Windows XP
 
Click on Start/(Parameters)/Network connections
Open the wireless internet connections "Wi-Fi" to be used
 
General sheet:
 
Double-click on Internet Protocol Properties (TCP/IP) and check:
    - Obtain an IP adress automatically
    - Obtain the adresses of the DNS servers automatically
 
Wireless Network Configuration sheet:
 
Please check "Use Windows to configurate wireless network"
 
If SFR WiFi does not appear in the available network list, click on "Add"
 
Enter the "SFR WiFi" SSID (respecting the capital and lower-case letters) and uncheck:
    - WEP encryption
    - Shared mode authentification
    - Peer-to-peer network (ad hoc mode)
 
SFR WiFi appears in the available network list:
In the "Favorite network" zone, place SFR WiFi in first position among available networks.
 
Please verify in "Advanced Parameters" that the followinf box is checked :
    - Any available network
 
  
If you have Windows 2000
 
Click on Start/(Parameters)/Network connections
Open the wireless internet connections "Wi-Fi" to be used
 
General sheet:
 
Select Internet Protocol Properties (TCP/IP) and click on "Properties":
    - Obtain an IP adress automatically
    - Obtain the adresses of the DNS servers automatically
 
Start/Programs Menu:
 
Open WiFi equipment's utility program
Please check "Use Windows to configurate wireless network"
 
If SFR WiFi does not appear in the available network list, click on "Add"
 
Enter the "SFR WiFi" SSID (respecting the capital and lower-case letters)
 
SFR WiFi appears in the available network list.
In the "Favorite network" zone, place SFR WiFi in first position
 
Please verify in "Advanced Parameters" that the followinf box is checked :
    - Any available network
 
 
 
 
 





FAQ
 
WiFi assistance (1)
 
06 1200 WiFi
06 1200 9434
 
(1) Telephone hotline open Monday-Friday: 8am-10pm, Saturday: 9am-6pm. Closed on Sunday and public holidays.
 
Cost of a call to a SFR mobile in metropolitan France.