|
 Who
can access these offerings?
This option is reserved for "SFR Entreprises" customers who already have a GSM
or 3G voice telephone line.
WiFi is activated automatically when all the options are taken up. It can be
deactivated at the manager's request if he/she does not want to offer WiFi to
certain employees.
Who should I
contact if I have any problems?
If the enquiry concerns the coverage zone or the connection settings, you can
get answers from your usual hotline on 06 1200 9434.
Telephone hotline is opened from Monday to Friday: 8am-10pm, on Saturday: 9am-6pm.
Closed on Sunday and public holidays.
This service is charged to the cost of a call to an SFR mobile phone in metropolitan
France.
If the enquiry concerns the offering and options (info, costs, etc) or the account
(activation/ termination/ reinitialisation):
Where
can I find my SFR WiFi login and password?
Once you have asked for a WiFi option to be activated by calling the Entreprise
(Business) customer service line, you can connect to WiFi after 24 hours.
Your WiFi login is your SFR Entreprises mobile number.
Your password is your 4-digit code.
What
should I do if I forget my password?
You can get a new password by calling the customer service line on 06.1200.WiFi / 06.1200.9434.
The customer service department reinitialises your 4-digit code and sends it
to you using the text messaging service a few minutes later.
If you are in an SFR WiFi hotspot, you can also get a new password by going to
the hotspot's homepage.
How do I connect
in WiFi in an SFR hotspot?
-
I check that my laptop or personal digital assistant (PDA) is fitted with a WiFi
network card or a built-in WiFi modem (compatible with IEEE 802.11b), that it
is correctly configured and that I am in a covered zone by the SFR WiFi network,
Now I can surf in complete freedom.
How do I connect
in WiFi in a partner hotspot ?
You can now browse freely.
Can I use my
"SFR Entreprise" GPRS or 3G/GPRS/WiFi option on different laptops
or PDAs?
To guarantee the security of my account and prevent any fraudulent use of my
password, my SFR WiFi user name and password can only be used on one device: the
one used when I first connect.
I have just changed
devices: how do I obtain new user names for my "SFR Entreprises"
GPRS or 3G/GPRS/WiFi option?
If I change laptops or PDAs (loss, theft, etc), my SFR WiFi login/password will
not work on my new equipment and I must ask my fleet manager to call his/her SFR
account manager to reinitialise my account.
|
(
) from your SFR mobile. You enter
the login and password you will be given into
the authentication zone.
