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 Who
can access sessions?
All customers can access WiFi, whether they are SFR subscribers or not:
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SFR subscribers can purchase sessions which are valid in 15,000 hotspots provided
by SFR and its partners (Cegetel, Hub Telecom, Orange, etc.) in Metropolitan
France by dialling  on their SFR mobiles
(i.e.  - this is a freephone call).
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Where
can I use my session to connect?
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Sessions for SFR subscribers purchased by dialling
(i.e. - this is a freephone call) on their
SFR mobiles are valid in the 15,000 hotspots
provided by SFR and its partners (Cegetel, Hub Telecom, Orange, etc.) in Metropolitan
France.
-
Session cards and sessions purchased by credit card are valid only in hotspots
provided by SFR itself and in SNCF stations with WiFi coverage: these hotspots
are marked by this icon:  in our search engine.
Who
should I call if I have any problems?
For any question concerning SFR WiFi Service, please contact our customer care line on 06.1200.WiFi / 06.1200.9434
if you have any problems.
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Our customer care line is open from Monday to Friday: 8:00 am to 10:00 pm, and
on Saturdays, 9:00 am
to 6:00 pm. Closed on Sundays and on French public holidays. Cost of a call to an
SFR mobile phone in metropolitan France.
For any question concerning a Credit card payment, please contact our specific hotline on 04.74.64.69.29.
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Hotline is open from Monday to Friday, 8:00 am to 9:00 pm, and on Saturdays, 8:00
am to 7.30 pm. Closed on Sundays and on French public holidays. Cost of a local
call in metropolitan France.
Where
can I buy an SFR WiFi session?
I can buy an SFR WiFi session :
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How
can I display information about my session?
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How
to log off?
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Enter the url "logout" in your Internet browser
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To access data on your session while you are browsing the Internet, enter the
url "status"
-
If you are connecting from a PDA, you can switch off your WiFi connection to
log out.
How
is my SFR WiFi session time counted?
The time count rule depends on the session you have bought. The session periods
can be divided up. You can use your session in several stages during the validity
period. For example, a one-hour valid for 24 hours session (1 hour of connection
over a period of 24 hours) that starts at 3.20 PM will end at 3.20 PM on the following
day. The SFR WiFi Service session card must be used before the expiry date stated
(on the back of the session card).
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Can
I use my SFR WiFi session on different laptops or PDAs?
To guarantee the security of my account and prevent any fraudulent use of my
password, my SFR WiFi user name and password can only be used on one device: the
one used when I first connect.
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